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REDONE — Return & Refund Policy Last Updated: May 14, 2025
At REDONE, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.
You may request a return within 30 days of receiving your order, provided that:
The following items are not eligible for return: sale or discounted items marked as final sale, digital products or downloadable content, personalized or custom-made items, and items showing signs of use or damage caused by the customer.
To start a return, please contact us at support@tryredone.com with your order number and reason for return. Our team will respond within 2 business days with return instructions. Do not send items back without prior authorization — unauthorized returns will not be processed.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.
Shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).
If you wish to exchange an item for a different size or color, please contact us at support@tryredone.com. Exchanges are subject to product availability.
If you receive a damaged or defective item, please contact us within 7 days of delivery at support@tryredone.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
REDONE 200 rue de la Croix Nivert, 75015 Paris, France Email: support@tryredone.com