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REDONE — Shipping Policy Last Updated: May 14, 2025
We are committed to delivering your order in a timely and secure manner. Please read our shipping policy carefully before placing your order.
All orders are processed within 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
We currently ship to the following regions: France, the European Union, the United Kingdom, and the United States. For inquiries about shipping to other destinations, please contact us at support@tryredone.com.
Delivery timeframes are estimates and may vary depending on your location, carrier delays, or customs processing:
United States: 6–10 business days (including 1–2 days processing + 4–8 days transit)
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We offer free standard shipping on all orders over a threshold displayed at checkout.
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier's website. Please allow up to 24 hours for tracking information to become active.
For international orders, customs duties and import taxes may be applied by your local authorities. These fees are the sole responsibility of the customer. REDONE has no control over these charges and cannot predict their amount.
REDONE is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows "delivered" but you have not received your package, please contact your local carrier first, then reach out to us at support@tryredone.com and we will do our best to assist you.
REDONE 200 rue de la Croix Nivert, 75015 Paris, France Email: support@tryredone.com